Huayuandonglu No. 11 ,304, Guangzhou, Guangdong, China

Frequently Asked Questions

Please read our FAQ before sending us a message.

How Many Days Can The Goods Be Delivered?

Total Delivery Time = Processing Time(1~3 business days) + Shipping Time

Air mail: 7-20 days

Urgent maill: 5-10 days

If I return an item, do I need to pay the shipping fees?

That depends on the reason for returning the item. If the item has a quality problem or does not match what you ordered, we will pay for all return shipping charges. If you receive the correct item and it has no quality issues, you can still return the item, but you will need to pay for the return shipping.

Do Customers Need To Pay Taxes?

It is possible for you to pay taxes according to the customs regulations of each country. We send goods by personal belongings, so you usually do not pay taxes.

What types of payment do you accept?

We accept the following payment methods:

Credit cards: VISA, MasterCard, Paypal and American Express.

How can I track my order?

 Here is how you track your order: Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped. If you don’t know what your  tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

I can’t track my order using the tracking number provided. What can I do?

 If you can’t track your order using the tracking number provided: 1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages. 2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.  

 

How can I cancel my order?

If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

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